I was waiting in line for a ride at the airport in India. When a
cab pulled up, the first thing I noticed was that the taxi was polished to a
bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed
black slacks, the cab driver jumped out and rounded the car to open the back
passenger door for me.
He handed me a laminated card and said: 'I'm Wasu, your driver.
While I'm loading your bags in the trunk I'd like you to read my mission
statement.'
Taken aback, I read the card. It said: Wasu's Mission Statement:
To get my customers to their destination in the quickest, safest
and cheapest way possible in a friendly environment.
This blew me away. Especially when I noticed that the inside of
the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wasu said, 'Would you like a cup of
coffee? I have a thermos of regular and one of decaf.'
I said jokingly, 'No, I'd prefer a soft drink.'
Wasu smiled and said, 'No problem. I have a cooler up front with
regular and Diet Coke, lassi, water and orange juice.'
Almost stuttering, I said, 'I'll take a Lassi.'
Handing me my drink, Wasu said, 'If you'd like something to read,
I have The NST , Star and Sun Today.'
As they were pulling away, Wasu handed me another laminated card,
'These are the stations I get and the music they play, if you'd like to listen
to the radio.'
And as if that weren't enough, Wasu told me that he had the air
conditioning on and asked if the temperature was comfortable for me.
Then he advised me of the best route to my destination for that
time of day. He also let me know that he'd be happy to chat and tell me about
some of the sights or, if I preferred, to leave me with my own thoughts.
'Tell me, Wasu,' I was amazed and asked him, 'have you always
served customers like this?'
Wasu smiled into the rear view mirror. _"No, not always. In
fact, it's only been in the last two years. My first five years driving, I
spent most of my time complaining like all the rest of the cabbies do.
Then I heard about POWER OF CHOICE one day."_
*Power of choice is that you can be a duck or an eagle*.
'If you get up in the morning expecting to have a bad day, you'll
rarely disappoint yourself. Stop complaining!'
'Don't be a duck. Be an eagle. Ducks quack and complain. Eagles
soar above the crowd.'
'That hit me. really hard' said Wasu.
'It is about me. I was always quacking and complaining, so I
decided to change my attitude and become an eagle. I looked around at the other
cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and
the customers were unhappy. So I decided to make some changes, slowly ... a few
at a time. When my customers responded well, I did more.'
'I take it that it has paid off for you,' I said.
'It sure has,' Wasu replied. 'My first year as an eagle, I doubled
my income from the previous year. This year I'll probably quadruple it. My
customers call me for appointments on my cell phone or leave a message on it.'
Wasu made a different choice. He decided to stop quacking like a
duck and start soaring like an eagle.
Start becoming an eagle today ... one small step every week..next
week... And next...And....
A great Thought..
"You don't die if you fall in water, you die only if you
don't swim.
Thats the *Real Meaning* of *Life*.
Author Unknown
2 comments:
Great piece! Keep it coming, more grace to your pen, well no, more grace to your keyboards.
Lovely piece, food for thought
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